Product · Learnings
Every missed answer can make the next one better
Learnings turn low-confidence handoffs into draft Q&A your team reviews, then publishes straight into agent knowledge — so Gup improves from real conversations, not generic retraining.
How it works
From handoff to better answers
Drafted from real handoffs
When Gup hands off a low-confidence question, it becomes a draft learning — a candidate Q&A your team can review instead of guessing what to fix.
Publish into knowledge
Approve a draft and it becomes part of your agent’s knowledge. The next visitor with the same question gets a grounded answer.
Dismiss what doesn’t belong
Not every handoff should become training data. Dismiss noise so your knowledge stays sharp.
Add learnings by hand
Spot a gap before customers do? Create a draft learning yourself and publish it when it’s ready.
Close the loop on support knowledge
Review drafts in your dashboard and keep your agent improving.