Product · Availability
Honest coverage when humans aren’t online
Set when your team can take live handoffs. Outside those hours, visitors can leave contact details, request a callback, or continue on WhatsApp — so no one waits on a person who isn’t there.
How it works
Live handoff when you’re in — clear next steps when you’re out
Set human hours
Define when your team is available for live handoff, in your workspace timezone — so expectations match reality.
Leave a contact or request a callback
Outside those hours, visitors can leave their details or request a callback instead of waiting on a live handoff that won’t come.
WhatsApp as a fallback
Offer a WhatsApp link when humans are offline — so shoppers can keep the conversation going on a channel your team already uses.
Notify your team
Get notified when someone asks to be contacted, so morning shifts start with a clear list — not a buried inbox.
AI still answers 24/7
Availability controls human coverage, not the agent. Gup keeps resolving what it knows around the clock.
Set your support hours
Configure availability in workspace settings and keep handoffs honest.