Product · Inbox
The ops surface for AI and human support
Take handoffs, reply as a human, and keep the queue tidy — with ticket numbers, macros, captured contacts, and light routing so small teams don’t need a full helpdesk.
Capabilities
Desk-lite ops that stay AI-first
Queues and smart filters
Needs human, unassigned, mine, email vs widget, tags, agents, and ticket search — so the team picks up what matters now.
Human-friendly ticket numbers
Every conversation gets a short # reference you can copy, search, and share — without turning Gup into a heavyweight ticketing suite.
Take over with full context
When Gup escalates, a human joins the same thread with the full transcript and retrieved sources — no re-asking the customer.
Macros for faster replies
Save canned replies for the inbox and insert them with placeholders like ticket number and visitor email.
Tags and light rules
Tag threads, filter the queue, and auto-tag or auto-assign on simple conditions — enough routing for a lean team.
Contacts you can follow up with
Optionally capture email in the widget (visitors can skip). See contact details on the conversation, and browse a Contacts list with sources and a link back to the thread — for sales or support outreach.
Catch callback requests
When humans are offline, filter for callback requests so nothing waits unnoticed until the next shift.
Email in the same inbox
On Scale, forwarded support email lands next to widget chats — same transcript, handoff, and human reply flow. Replies can send as your company address, with bounce and send failures surfaced in the thread.
Give your team a real handoff inbox
Start free and see conversations land where humans can act.