Help Center
Harbor & Co FAQs
15 answers for common shopify dtc questions. Open chat if you need something that isn’t listed here.
Where do you ship from?
Harbor & Co ships from our Singapore warehouse. Most in-stock orders leave within 1–2 business days (Mon–Fri, excluding SG public holidays).
Which countries do you ship to?
We ship to Singapore, Malaysia, Indonesia, Thailand, Philippines, Vietnam, and Japan. Duties and taxes for cross-border orders are calculated at checkout when available.
How long does delivery take?
Singapore: 1–3 business days. Malaysia: 2–5. Indonesia, Thailand, Philippines, Vietnam: 4–8. Japan: 5–10. You’ll get a tracking link by email when the label is created.
How do I track my order?
Open chat and share your order number (for example #1042) plus the email you used at checkout. We’ll look up live status from Shopify. You can also use the tracking link in your shipping email.
What is your return window?
Unworn, unused items in original packaging can be returned within 14 days of delivery. Sale items marked Final Sale cannot be returned.
How do I start a return?
Message us with your order number and the items to return. We’ll email a prepaid label for Singapore and Malaysia. Other countries: we’ll share the return address; return shipping is on the customer unless the item arrived damaged.
Do you offer exchanges?
Yes for size or color when stock allows. Start a return for the original item and place a new order for the replacement so inventory stays accurate. We’ll refund the returned item once it arrives.
What if my order arrived damaged?
Send a photo of the damage and your order number in chat within 48 hours of delivery. We’ll arrange a replacement or refund and hand off to a human if a carrier claim is needed.
Can I change my shipping address?
If the order is still unfulfilled, ask in chat and we’ll try to update it. Once a label is printed we can’t redirect — you’ll need to refuse delivery or arrange with the carrier.
When will the ceramic mug restock?
The speckled ceramic mug usually restocks every 3–4 weeks. Join the waitlist on the product page for an email when it’s back. Chat can confirm whether a restock is already scheduled.
Do you gift wrap?
Yes. Add Gift wrap at checkout for SGD 6. Include a note in the gift message field — we won’t print prices on the packing slip.
What payment methods do you accept?
We accept major cards, Apple Pay, Google Pay, and PayNow (Singapore) through Shopify Payments. We do not accept cash on delivery.
Are your products dishwasher safe?
Ceramic mugs and plates are dishwasher-safe on the top rack. Linen and wood items are spot-clean only — see each product page Care section for details.
Do you wholesale?
Yes for approved retailers in SG and MY. Email [email protected] with your shop details. Chat can share the application link but cannot approve wholesale accounts.
When should I talk to a human?
Ask for a human for address changes after fulfillment, damaged multi-item claims, wholesale applications, or refunds that need a manager. Order tracking and return policy questions are usually handled in chat.
Still stuck?
Open the chat — this agent should answer from this Help Center. If it needs billing, legal, or account changes, ask it to hand off to a human.