Help Center
Atelier Lane FAQs
15 answers for common fashion questions. Open chat if you need something that isn’t listed here.
How do Atelier Lane sizes run?
Our tops run true to size with a lightly tailored fit. If you are between sizes or prefer a relaxed look, size up. Bottoms follow the size chart by waist measurement in cm.
Where can I find the size chart?
Every product page has a Size guide link with bust/waist/hip and garment measurements. For the linen shirt: S chest 92cm, M 98cm, L 104cm, XL 110cm (garment flat).
What size should I get if I’m usually a Medium?
Choose M for a true-to-size fit on shirts and knits. Choose L if you want room for layering or prefer an oversized look on the linen shirt and city blazer.
Is the linen shirt true to size?
Yes. The linen shirt is true to size with a breathable drape. It softens after the first wash. If you dislike a tucked fit, size up one.
When does the navy blazer restock?
The navy city blazer restocks about once a month. Join the waitlist on the product page. Chat can tell you if a restock is already on the calendar for your size.
What is your return and exchange policy?
Unworn items with tags attached can be returned or exchanged within 14 days of delivery. Swimwear, underwear, and Final Sale pieces cannot be returned.
Can I exchange for a different size?
Yes when stock allows. Start an exchange request in chat with your order number and desired size. If the new size is out of stock we’ll refund and waitlist you.
How should I care for linen pieces?
Machine wash cold on gentle, line dry, and steam or iron on low. Avoid high heat in the dryer — it can shrink linen by up to 3%.
Do you ship internationally?
Yes. We ship from Singapore to SG, MY, ID, TH, PH, VN, and JP. Marketplace purchases (Shopee/TikTok) must use that platform’s returns flow — warranty and size help for brand.com orders run through this site.
I bought on a marketplace — can you help?
For Shopee or TikTok Shop orders, use that marketplace’s chat and return tools. We can still answer fit and care questions here, but we can’t look up marketplace order numbers in this chat.
What fabrics do you use?
Core fabrics are European linen, Japanese cotton jersey, and a lightweight wool blend for the city blazer. Each product page lists composition and GSM where relevant.
Do you offer alterations?
We don’t alter in-house. Keep tags on until you’re sure of fit. Local tailoring for hems is fine and won’t void returns if tags remain and the garment is otherwise unworn.
How long does shipping take?
SG: 1–3 business days. Regional SEA: 3–7. Japan: 5–10. You’ll receive tracking when the order ships from our warehouse.
Do you restock sold-out colors?
Core colors (black, ivory, navy) usually restock. Seasonal dyes may not. Waitlist emails are the reliable signal — we don’t hold inventory for chat requests.
When should I talk to a human?
Ask for a human for damaged goods, wrong-item shipments, or exchanges that need a warehouse override. Size advice and care questions are usually answered in chat.
Still stuck?
Open the chat — this agent should answer from this Help Center. If it needs billing, legal, or account changes, ask it to hand off to a human.