Help Center
Northline FAQs
15 answers for common saas questions. Open chat if you need something that isn’t listed here.
What is Northline?
Northline is a product analytics workspace that shows which features drive retention. Connect your event stream, define key actions, and share cohort stories your PM team will actually open.
What’s included on the Starter plan?
Starter includes 1 workspace, up to 3 seats, 1 million events per month, core dashboards, and email support. It does not include SSO, raw export, or Slack alerts.
What’s included on the Growth plan?
Growth includes everything in Starter, plus up to 15 seats, 10 million events per month, Slack handoff alerts, saved cohort boards, CSV export, and priority chat support.
What’s included on the Scale plan?
Scale adds SSO (SAML), audit logs, raw event export to your warehouse, custom retention windows, a dedicated success manager, and up to 50 seats. Event volume is custom quoted.
How do I invite teammates?
Open Settings → Team, enter their work email, and choose a role (Admin, Editor, or Viewer). Invites expire after 7 days. Growth and Scale can invite guests with view-only access.
What roles exist?
Admin manages billing, SSO, and members. Editor can create boards and saved cohorts. Viewer can open shared boards but cannot edit definitions or connect sources.
Do you support SSO?
Yes on Scale. We support SAML 2.0 with Okta, Google Workspace, and Azure AD. Contact support to enable SSO on your workspace after you upgrade.
Are you SOC 2 compliant?
Yes. Northline maintains SOC 2 Type II. Customers on Growth and Scale can request the latest report under NDA from [email protected].
How long do you retain event data?
Starter and Growth retain raw events for 13 months. Scale can extend retention to 36 months. Aggregated dashboards older than the retention window stay available.
Which integrations do you support?
We ingest from Segment, RudderStack, and Amplitude. Outbound Slack alerts fire when a saved cohort drops or a handoff is requested from in-app chat. Warehouse export (Snowflake, BigQuery) is Scale-only.
Can I export raw event data?
CSV export of cohort membership is on Growth. Full raw event export to Snowflake or BigQuery is on Scale. Starter does not include export.
How do I connect Segment?
Go to Settings → Sources → Segment, paste your write key destination URL from Northline, and enable the Northline destination in Segment. Events usually appear within 15 minutes.
How does the free trial work?
New workspaces get a 14-day Growth trial. No card required to start. When the trial ends you can downgrade to Starter or choose Growth/Scale. We email you 3 days before expiry.
How do I cancel or change my plan?
Admins can change plans under Settings → Billing. Downgrades take effect at the next renewal. For refunds, invoice changes, or deleting a workspace, ask to speak with a human — chat will hand off.
When should I talk to a human?
Ask for a human for billing disputes, SSO setup issues, data deletion requests, or security reviews. Product how-to questions are usually answered in chat from this help center.
Still stuck?
Open the chat — this agent should answer from this Help Center. If it needs billing, legal, or account changes, ask it to hand off to a human.